MHAT Psychotherapy and Courses Cancellation Policy

Cancellation Policy – Psychotherapy

MHAT is committed to providing the best service possible to all our clients.  Often owing to demand, our counselors are already assigned to as many clients as they can handle. As a result, other clients seeking to have conversations may be kept on a waiting or cancellation list. Therefore, in case you would like to cancel or reschedule your appointment, providing proper notice of cancellation/reschedule will help us free your MHAT to attend to other waiting clients and rescheule or refund your money as the case may be. Presently this notice is 24 hours. If for any reason you do not provide this notice MHAT is under no liability to cancel/reschedule your appointment or refund your money. 

Cancellation Procedure

If you need to cancel/reschedule an appointment, please provide a minimum of 24 hours’ notice by sending an email to hello@mhat.org or by messaging mhat/counsellor. We will respond either by phone or email confirming that your message was received and your appointment is cancelled/rescheduled. If you do not give this notice and do not show up for your appointment, it will be treated as having been utilized and you will not receive the refund. If you have any questions regarding our Cancellation Policy please let us know.  Thank you for your understanding and cooperation.

Cancellation Policy – Courses

You can request a full refund within 2 days after paying for access to a mhatkerala.org course as long as you have not yet accessed the materials. Any request for refunds within two days following the purchase of a course, will receive a credit note to the extent of the cost of the course/s less admin expenses of 10% . This credit note can be used towards the purchase of a future mhat service/s.  Credit notes expire after 12 months.

Refund Timescale

mhatkerala.org will process the refund due to you as soon as possible and, in any case, within 60 calendar days of your date of request. While mhatkerala.org will make every effort to offer you the services as described, we reserve the right to change essence of the services and approaches to delivery. MHAT also reserves the right to suspend any client from accessing the service on account of violation of our terms of service. 

Contact for Cancellation, Reschedule, Refund Queries

Email:    hello@mhatkerala.org

Contact: +91 73569 23232 (Whatzapp)